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SingaCare Global Pte Ltd PDPA Policy

SingaCare Global Pte Ltd PDPA Policy

Effective Date: 22nd May 2025

SingaCare Global Pte Ltd (“SingaCare”, “we”, “our”, or “us”) respects your privacy and recognizes the importance of safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Personal Data We Collect

We may collect and process the following types of personal data from individuals (clients, caregivers, job applicants, or website visitors):

  • Full name, NRIC/FIN/passport number
  • Contact details (e.g. phone number, email address, residential address)
  • Date of birth, nationality, gender
  • Employment history, qualifications, certifications (for recruitment/training)
  • Health and caregiving needs (for care recipients, where necessary)
  • Photographs or videos taken during training or caregiving engagements
  • Website usage data, cookies, and IP address
2. Purpose of Collection

Your personal data may be collected and used for the following purposes:

  • Responding to inquiries and service requests
  • Processing caregiver training applications
  • Facilitating job matching and recruitment of FDWs and caregivers
  • Assessing care needs and arranging caregiver services
  • Managing and improving our website and services
  • Complying with legal or regulatory obligations
  • Marketing and promotional communications (with your consent)
3. Disclosure of Personal Data

We may share your personal data with:

  • Employers or families seeking caregiving services
  • Government or regulatory authorities (e.g. MOM, AIC, MOH), as required
  • Third-party service providers (e.g. IT, training platforms, auditors) who support our operations
  • Partner agencies involved in the recruitment or deployment of caregivers
  • Any party to whom you authorize us to disclose your data
4. Consent

By providing your personal data to us (whether via this website, email, or in person), you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. You may withdraw your consent at any time by contacting our Data Protection Officer (see Section 8). Please note that withdrawal of consent may affect our ability to serve you.

5. Protection of Personal Data

We implement appropriate administrative, physical, and technical safeguards to protect personal data against loss, misuse, unauthorized access, disclosure, or alteration.

6. Retention of Personal Data

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations.

7. Access and Correction

You have the right to:

  • Request access to your personal data
  • Request correction or update of your data if it is inaccurate or incomplete

To exercise these rights, please submit a written request to our Data Protection Officer (see Section 8). We may require verification of your identity.

8. Contact Us – Data Protection Officer

If you have any questions about this policy, or wish to make a request regarding your personal data, please contact our Data Protection Officer:

Data Protection Officer
SingaCare Global Pte Ltd
Email: contactus@singacare.com.sg